Study-unit SOCIAL ENTERPRISE AND SERVICE DESIGN
| Course name | Social policies and social work |
|---|---|
| Study-unit Code | A001419 |
| Curriculum | Impresa sociale |
| Lecturer | Andrea Tittarelli |
| Lecturers |
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| Hours |
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| CFU | 6 |
| Course Regulation | Coorte 2023 |
| Supplied | 2024/25 |
| Supplied other course regulation | |
| Learning activities | Affine/integrativa |
| Area | Attività formative affini o integrative |
| Sector | SECS-P/07 |
| Type of study-unit | Obbligatorio (Required) |
| Type of learning activities | Attività formativa monodisciplinare |
| Language of instruction | Italian |
| Contents | The teaching will focus on service design, which can be defined as the activity of planning and organizing people, infrastructures, communications and material components of a service, in order to improve its quality and the interaction between service provider and customers. |
| Reference texts | Tittarelli, Andrea, "Service Design for the Third Sector", Morlacchi Editore, 2020; Tassi, Roberta, "#service designer. A designer dealing with complex systems", Franco Angeli, 2019 |
| Educational objectives | To enable students to face a path of prototyping of a new product / service model or of revision of an already existing process. |
| Prerequisites | Mastery of the basic principles inherent in participatory decision-making processes. |
| Teaching methods | learning by doing: the student will have the opportunity to face, assisted by the teacher, a real incubation experiment. |
| Learning verification modality | Each student will have the opportunity to present their work in a narrative dimension, using the reference tool. Following the presentation, an oral examination of the fundamental theoretical components of the discipline will take place. |
| Extended program | For the book "Service Design for the Third Sector": - The habitat of a nonprofit business model; - The customer / user profile and the value scheme; - The business model; - The Experience Framework. For the book "#service designer. A designer dealing with complex systems": - The present of a profession of the future; - The profile of the service designer; - The design challenges for service designers; - Technical and design skills; - Relational and managerial skills; - The profession of the service designer. |
| Obiettivi Agenda 2030 per lo sviluppo sostenibile | Service Design certainly provides an opportunity for forms of participatory democracy that refer back to Goal 17 "Partnership for Goals" of the 2030 Agenda for Sustainable Development. |